PHP/HTML VERSION OF THIS PRODUCT
For previewing wordpress side, please check out screenshots.
MoonLight Ticket system
MoonLight presents the most complete and easy to use supporting system
Simply install the plugin on your Wordpress website and start supporting your customers
In simple terms:
It’s Easy -> Everything you need is just in place.
It’s Powerful -> Search/Manage/Answer at the same time.
It’s Beautiful -> It has superior typography and beautiful interface.
It’s Optimized -> SEO Friendly, Independent HTML Layout, OOP Codes that used the Ticket System API.
100% Responsive design
HTML5 semantic structure
Completely independent HTML layout if you have ever needed to change your helpdesk design
Display name option
Registration Captcha code
UTF-8 languages support
Edit each ticket’s department/Priority/content/subject
Edit each reply of a ticket individually
Secure file attachment
checkout detailed information about each department/manager/moderator/user
Filter tickets based on Departments/Status
Sort tickets based on last update/Date opened/Priority
set to receive emails for different purpose and situations
Ajax and PHP Contact Form component
Ajax Pagination component
Extensive Documentation + descriptions for advanced users on how to modify the whole system’s skin!
Features as a Wordpress Plugin
Ability to connect your wordpress accounts with your MoonLight Ticket System or set it independently
Clever Manager/Moderators setup in connected mode
Ability to have optional pages such as FAQ, About and Contact page for your support center
Easily modify the pages’ contents right from your Wordpress panel
Enable/disable optional pages
Reset to default settings
Email templates variables
Optional Contact form component
Set to receive emails for different purposes
Clean independent HTML layout. It doesn’t matter what Wordpress theme you’re using, Ticket system layout is independent and won’t get mixed up in your theme.
Short URL generator, http://www.mysite.com/?support=index
So easy to use and setup! All you need is your support center’s URL, as soon as you install the plugin, you can use the generated URL and link to it anywhere on your website, it is redirected to your website support center.
How to install it
Installing the plugin is just like installing any other plugins on your wordpress website, after downloading the package, you can upload the plugin ZIP file by going to “Plugins/Add new” page of your Wordpress admin panel. After uploading is done just activate the plugin and you will see that “Ticket System” menu is added on your wordpress panel menu.
Go to the Ticket System “Control” page and set the initial settings to get it started
Features from programming perspective
If you’re a PHP programmer or HTML web designer, it may be interesting for you to know how’s our files structure and what resources we have used
OOP codes and following PSR
Using Smarty for connecting HTML layout to PHP codes
Helpdesk API usage for connecting helpdesk’s core to the main structure
Used mySQLi method and fallbacks for previous versions of PHP
query execution/Database communications
Clean CSS and customized Bootstrap skin
Well documented. Clean help files and comments everywhere!
Can add/remove/inactive/active managers, moderators, users. Also can add/edit/assign/remove departments and view/add/edit/remove tickets and add/edit replies. In simple terms, admin can do anything!Managers:
Can add/remove/inactive/active their own added moderators, view/add/edit/remove their assigned department tickets and also view/add/edit replies.Moderators:
Can view/add/edit/remove their assigned department tickets and also view/add/edit replies.Users:
Can view/add/edit/remove their own tickets.
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